top of page



In the following terms and conditions:

Business’ shall mean Lowestoft Wedding Hire Ltd;


Client(s)’ shall mean ‘you’ ‘your’ the parties to the contract;


Event’ shall mean the reason we are attending;


We’ shall mean the business and/or Venue dresser’s attending;


Venue Dresser(s)’ shall mean Lowestoft Wedding Hire Ltd Representative


Products’ shall mean any items we have supplied;


Services’ shall mean any work carried out at the event and any other services agreed between the client(s) and the business as set out in the contract;


It is agreed that the following terms and conditions of this contract set out the entire agreement made between the parties and that no variation or modification of the contract shall be effective unless agreed by both parties in writing. Each party acknowledges that, in entering into the contract, it has not relied on any statement, representation, assurance or warranty (whether made negligently or innocently) other than those expressly set out in the Contract and these Terms and Conditions. 


Booking Fee 


The Business will confirm the Event, Date, Time and Services upon receipt of cleared funds in respect of the booking fee.

The Client acknowledges that the booking fee is non-refundable or transferable in the event of cancellation by the Client.



We will be in contact with you approximately 6 months prior to your Event to arrange final numbers colours and anything else noted to be finalised.

Following payment of the booking fee, the balance of fees due is to be paid as follows: Full payment is required not later than 12 weeks before the hire date, this amount and due date will be visible on your invoice. Payments can be made at any time before the 12-week period of any amounts over £10.00 should you wish to pay by instalments. Failure to make payment by the dates stipulated may result in cancellation.

Where payment is to be made by a third party, the client(s) acknowledge that they shall remain responsible for any balance outstanding in respect of the contract. Security / Damage deposits are fully refundable back to you within 72 hours of your event if there has been no damage caused to our products. We reserve the right to keep only the monies needed to cover repairs, replacements or court instructions. Flowers, Bouquets and buttonholes will be charged at 50% on the time of booking and the outstanding balance upon collection.

Licence and Coverage                                                                                                                                                                                                               


The venue Dresser(s) shall be granted artistic licence in relation to the item placements and locations used, although every effort will be made to comply with the client(s) requirements. The venue Dresser(s) judgement regarding the location and position of products shall be deemed correct and not subject to dispute. Any alterations made to this contract by the client(s) once details have been confirmed may only be made at the discretion of the business and should be agreed in writing. Where we are unable to accommodate alternative arrangements (such as a change of ceremony date and or venue) We are not liable to compensate the client(s) in any way whatsoever.                                                                                                                                                                                                                                                                                              



All our items undergo regular checks making sure they are fit for purpose and have no damage prior to being installed at your event.

Battery candles have a life expectancy of 12 hours, these are supplied with new batteries for every use but we are unable to guarantee the life expectancy of the batteries.


Postboxes will have the key located at the back of the post box. At the end of the event please empty your post box and post the key into the post box itself ready for our prompt collection. Lost post box keys are charged at £5.00. We take no responsibility for the content of the post box.


All self-hire goods are hired on the basis that they will be collected and returned within a 4-day hire period stipulated on your contract. Moving of any items is not permitted once placed by us, any damage caused to items whilst in your care will be taken from your security/damages deposit.

In the event a product is no longer available a suitable alternative of similar quality will be offered. The venue dresser(s) choice of an alternative will be deemed as correct and acceptable to the client(s).

Fresh flowers have a short life span so we are unable to guarantee them against petal or foliage loss and drooping.


All candles are supplied for display purposes only and are not to be lit. it is your responsibility to make sure your venue and guests know this. We take no responsibility for any damage caused to them being lit.


All sweets provided by Lowestoft Wedding Hire Ltd will come with an ingredient list that is available to the client beforehand and also available on the night beside the sweets, it is your responsibility to make sure your party knows this.




Changes to your décor colours or items after booking may incur an extra cost. Changes to venue location can only be made upon our agreement, venue changes out of character for our items may lead to added costs and deposits, or our refusal. In this case, you forfeit any monies paid as a breach of our agreement, unless we can rebook items on the date in question then refunds will be as per the terms below. Changes to any flowers you have booked will incur an extra cost and any cancelled bouquets after booking will incur a 50% restocking fee. Change of event date for any reason still requires payment as agreed on the original invoice, unless your new date supersedes the final payment date, in that case, a new date will be agreed upon by both parties payment will be required in full before your event.




In the unlikely event that the assigned venue dresser(s) is unable to attend your event due to unforeseen circumstances, we reserve the right to appoint another suitable venue dresser(s) to attend the event on our behalf to undertake the event dressing to his/her best ability.

Force Majeure


The due performance of this contract is subject to alteration or cancellation due to a Force Majeure Event. This means an event beyond the control of a party, which by its nature could have not been foreseen or, if it could have been foreseen, was unavoidable, and includes, without limitation, acts of god, storms, floods, riots, fires, sabotage, pandemic’s, civil commotion or civil unrest, interference by civil or military authorities, acts of war or armed hostilities or another national or international calamity. One or more acts of terrorism or failure of energy source. For the avoidance of doubt, it does not include circumstances where the venue dresser(s) attend an event to perform the service and any of the parties fail to attend.


Conduct & Responsibilities


It is the responsibility of the client(s) to ensure the cooperative behaviours of guests at your event and they are aware of the following.  Products supplied are for decoration only and we are not liable if they are touched or moved causing injury, death or any damage to any persons or property.  We take no responsibility for the items placed inside the post boxes/cardholders. Loss of the post box key will be charged at £5.00. Candles are strictly for display purposes only and are not to be lit. Where to find the ingredients list for edible items we provide.

Payment in part or full means you accept and agree with all terms and conditions stated.




Where we have to cancel the event, due to circumstances beyond our control the full amount of the booking Fee and any further payments received will be returned to the client(s) When moving your event date you will be liable for any additional costs incurred. Should the client(s) wish to cancel this contract at any time regardless of circumstance, Notice of cancellation must be given in writing to Lowestoft Wedding Hire Ltd. In such circumstances, the client will be liable to pay the business the following sums –


Notice received 365 days prior to the event: 50% of the agreed balance due will be payable.

Notice received less than 365 days but more than 182 days: 75% of the agreed balance due will be payable.

Notice received 182 days or less: 100% of the agreed balance due will be payable.




Any notice relating to this contract should be in writing and sent by recorded delivery to the address stated in the contract.

Data protection                                                                                                                                                              

In accordance with data protection laws –


The personal data we hold on you can be viewed within 7 days or a written request. After your event, we destroy all data other than your name and reference number. Photos taken by us at your venue remain the property of Lowestoft Wedding Hire Ltd. All personal data is held in a secure office and not given to third parties without prior consent.


Governing law and Jurisdiction                   


The parties irrevocably agree any dispute arising out of this contract shall be governed and construed in accordance with English law and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.


All Terms and conditions are subject to change by us at any time, for an up-to-date version please visit the website. 

bottom of page